Customer Experience and Lifecycle Manager

2 weeks ago

Melbourne, Victoria, Australia Dental Corporation Full time
About the Role

We are seeking a highly skilled Customer Experience and Lifecycle Manager to join our team at Dental Corporation. As a key member of our customer experience team, you will play a critical role in driving business growth and delivering exceptional customer experiences.

Key Responsibilities
  • Amplify the voice of the customer and champion their needs across the business to uplift our customer-centric culture and capability.
  • Support the development and delivery of the Customer Experience strategy to drive growth, revolutionise our customer experiences and achieve our health partner ambitions.
  • Aggregate and synthesise customer, commercial and operational insights to identify and prioritise opportunities that deliver sustainable customer and business outcomes.
  • Design, optimise and deliver end-to-end customer journeys that enable connected experiences across multiple channels.
  • Connect and partner with multiple business areas to collectively deliver against our shared customer objectives.
What We Offer

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. Our team is passionate about delivering exceptional customer experiences and making a positive impact on our customers' lives.

Requirements
  • Hold tertiary qualifications in business, customer experience, or related fields, demonstrating your commitment to excellence and expertise.
  • Possess experience working in the Australian healthcare legislative and regulatory environment, giving you a solid understanding of the industry's challenges and opportunities.
  • Excel in interpersonal and communication skills, enabling you to work effectively in a fast-paced, collaborative culture and influence outcomes.
  • Bring a passionate and customer-centric approach to the role, coupled with a strategic mindset that can dive into operational details and tackle challenges with creativity and collaboration.
  • You have a courageous mindset that allows you to remain optimistic, confident, authentic, honest, and respectful, even in complex or messy situations.

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