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Customer Experience and Lifecycle Manager
2 months ago
We are seeking a highly skilled Customer Experience and Lifecycle Manager to join our team at Dental Corporation. As a key member of our organization, you will play a critical role in driving customer satisfaction and loyalty through the delivery of exceptional customer experiences.
Key Responsibilities- Amplify the voice of the customer and champion their needs across the business to uplift our customer-centric culture and capability.
- Support the development and delivery of the Customer Experience strategy to drive growth, revolutionize our customer experiences, and achieve our health partner ambitions.
- Aggregate and synthesize customer, commercial, and operational insights to identify and prioritize opportunities that deliver sustainable customer and business outcomes.
- Design, optimize, and deliver end-to-end customer journeys that enable connected experiences across multiple channels.
- Connect and partner with multiple business areas to collectively deliver against our shared customer objectives.
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package. Our team is passionate about delivering exceptional customer experiences, and we are committed to making a positive impact in the lives of our customers.
Requirements- Hold tertiary qualifications in business, customer experience, or related fields, demonstrating your commitment to excellence and expertise.
- Possess experience working in the Australian healthcare legislative and regulatory environment, giving you a solid understanding of the industry's challenges and opportunities.
- Excel in interpersonal and communication skills, enabling you to work effectively in a fast-paced, collaborative culture and influence outcomes.
- Bring a passionate and customer-centric approach to the role, coupled with a strategic mindset that can dive into operational details and tackle challenges with creativity and collaboration.
- You have a courageous mindset that allows you to remain optimistic, confident, authentic, honest, and respectful, even in complex or messy situations.
Dental Corporation is a leading healthcare organization committed to delivering high-quality patient care and exceptional customer experiences. We are passionate about making a positive impact in the lives of our customers and are seeking like-minded individuals to join our team.
