Industry-Specific Solution Expert

7 days ago

Sydney, New South Wales, Australia beBeeExpert Full time $95,954 - $124,964

About our Team

Role Overview
  • We are a team of professionals dedicated to delivering exceptional service and solutions that drive progress.
Key Responsibilities
  • We drive a culture of safety by advising, supporting the organization, taking immediate action, and communicating concerns related to machinery.
  • Support Service Center and Field Service teams as the overall Technical Advisor.
  • We assist with complex quotes and projects in the Service Centre or Field Service.
  • Share best practices to enhance performance and competitiveness among service centers and field teams.
  • We act as the point of contact for central teams, facilitating communication and providing feedback for product development.
  • Handle claims and troubleshooting for complex customer issues.
  • Support complex commissioning and optimize customer processes.
  • We visit customers as required to support their equipment.
Technical Competence Development
  • We lead technical competence development for the Service Operations team, including ALSOC.
  • Train team members on specific technical skills (ALSOC, Applications, Commissioning, etc.), coordinating with central experts as needed.
  • Assess Field Service Engineers and Service Center Technicians on onsite tasks, providing guidance and additional training.
  • We support senior Field Service Engineers to become Assessors.
Service Operations Strategy
  • We contribute to defining future priorities for training, investments, performance, and customer requirements.
  • Participate in strategic planning and decision-making for service operations.

We foster a diverse and inclusive workplace based on care and empowerment. Our team makes a difference by building sustainable solutions addressing urgent global issues.

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