Technical Support Infrastructure Specialist

2 weeks ago


Perth, Western Australia beBeeTechnical Full time $80,000 - $150,000
Job Title: Technical Support Manager

Oversee and enhance support infrastructure to meet evolving customer needs.

  • Lead a dedicated team of technical support professionals
  • Foster a positive and collaborative culture
  • Conduct regular training sessions to enhance team skills
  • Develop and implement efficient support processes

Key responsibilities include:

  1. Ensuring timely and effective resolution of customer issues
  2. Establishing and monitoring key performance indicators (KPIs) for the support team
  3. Collaborating with the product development team to communicate customer feedback

The ideal candidate will have proven experience in a technical support management role, strong leadership and team management skills, excellent problem-solving abilities, and a customer-centric mindset.



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