IT Infrastructure Technical Specialist

1 day ago

Perth, Western Australia beBeeSupport Full time $65,000 - $80,000
Expert IT Support SpecialistWe are seeking a highly skilled and experienced IT professional to join our team as an Expert IT Support Specialist.This is a fantastic opportunity for someone who is passionate about delivering outstanding customer experiences and has a deep understanding of Managed Services.The successful candidate will be responsible for providing remote service desk support to a variety of environments, from 10 to 500 users, as a point of escalation and Subject Matter Expert.
  • Provide expert-level support for complex technical issues in Microsoft Azure, AD, and M365 environments.
  • Deliver high-quality support for Azure intra, Hyper-V, and Citrix Cloud infrastructure.
  • Collaborate with highly experienced solution experts to maintain best practice environments.
  • Participate in on-site and project team work to deploy solutions for customers.
Requirements:
  • Advanced understanding of end user support and Active Directory.
  • Comprehensive knowledge of Windows Server, Azure, and Exchange.
  • Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking.
  • An understanding of ticketing systems and customer service principles.
Benefits:
  • A competitive package including salary, training, and flexible arrangements.
  • Free access to Uprise, including coaching sessions from qualified psychologists or counselors.
  • Hybrid working arrangements.
  • Up to 10 paid training days a year and support towards certifications and qualifications.
  • Opportunities for personal and professional development with our mentor program.
What We Offer:
  • A supportive and inclusive work environment.
  • A commitment to diversity and inclusion.
  • A comprehensive benefits package.

Please submit your application, including a cover letter and resume.

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