Client Service Liaison
2 weeks ago
Our company has a long history of delivering exceptional outcomes for clients, and we continue to foster a diverse and inclusive workforce that prioritizes driving a high-performing company culture.
Job OpportunityWe are seeking a dedicated Client Intake Assistant to join our team in a full-time capacity. Key responsibilities include:
- Managing new client inquiries via phone, email, and online platforms
- Referring calls and enquiries to relevant stakeholders
- Ensuring prompt responses to phone calls
Responsibilities also include performing paralegal tasks such as preparing legal correspondence and court documents, general administrative tasks like filing, photocopying, scanning, and binding, and preparing and editing correspondence.
The ideal candidate possesses excellent communication skills, a compassionate approach to client care, strong organisational abilities, and an understanding of confidentiality requirements within a legal setting. You will be comfortable working in a fast-paced environment where responding to phone calls is a priority.
RequirementsKey qualifications include:
- Excellent verbal and written communication skills
- Strong attention to detail and accuracy
- Ability to handle sensitive and confidential information with integrity
- Experience in high-volume customer service or call centre roles within a legal or professional services environment
- Adept at multitasking and managing time effectively in a fast-paced work environment
- Strong organisational skills and the ability to prioritise tasks efficiently
- A positive attitude and willingness to work collaboratively as part of a team
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