Client Liaison Officer

3 days ago

Melbourne, Victoria, Australia Becks Wiggins Stokes Full time

Opportunity to join a leading provider of high-quality aged care
- Rewarding position, first point of contact for clients
- Competitive $$ and salary packaging on offer

Our client is seeking a dedicated and compassionate Client Liaison Officer to join their team based in the south east. As a Client Liaison Officer, you will play a crucial role in delivering exceptional care to clients while serving as a proactive advocate for the organisation's services.

Your responsibilities will include troubleshooting, triaging, and providing comprehensive support to both existing and prospective clients in a client-centric manner.

If you are passionate about making a positive impact on people's lives and are skilled in communication and problem-solving, we'd love to hear from you

**About the organisation**:
A large and diverse NFP organisation with over 2,500 people working at over 50 sites throughout Victoria or based in the community, working in people's homes or from home.

**Why you'll love working here**:

- Salary Packaging: Take advantage of salary packaging up to approximately $15,900 per year. This means you'll pay less tax and have increased disposable income
- Easily accessible location: Conveniently located just off Eastlink, your daily commute will be hassle-free.
- Professional development opportunities: Ample opportunities for upskilling and career growth.
- A positive and supportive workplace culture: Work for an organisation that truly values it's employees
- Purposeful and meaningful work: Make a difference in the lives of others
- Employee Assistance Program (EAP): Support and guidance during challenging times
- Paid Parental Leave

**Key accountabilities**:

- Manage inbound and outbound calls
- Deliver a seamless client experience that provides information and value for clients
- Maintain accurate records and follow up on requests
- Respond to referrals determining eligibility and priority
- Update client management system
- Provide information and advice to clients about service offerings
- Identify solutions to meet client requirements
- Communicate changes of scheduled services to clients and case managers
- Build and maintain strong relationships with relevant stakeholders
- Maintain and update external referral portals as required

**About you**:

- Passionate about aged care
- Great communication skills with the ability to communicate effectively and compassionately with people from diverse backgrounds
- Exceptional customer service skills
- Experience with managing a high-volume of client enquiries over the phone
- Excellent time management and the ability to handle multiple priorities simultaneously
- Strong computer literacy (Carelink+ desirable)
- Problem solving ability with a solutions focused approach

  • Community Liaison Officer

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCommunity Liaison Full time $62,000 - $94,000

    Job OverviewAs a Community Liaison Officer, you will play a pivotal role in bridging the gap between schools, communities, and local institutions.This is an exciting opportunity to work with diverse stakeholders, fostering relationships that promote inclusivity, cultural understanding, and social cohesion.By collaborating closely with schools, community...

  • Client Liaison Officer

    1 week ago

    Melbourne, Victoria, Australia Dedicated Staffing Solutions Full time

    **Client Liaison Officer**Friendly team environmentOffice based - Reedy CreekEstablished for over 30 years, our client is an award-winning builder, who designs innovative and affordable quality homes.Due to growth within the company, we are looking for an exceptional Client Liaison Officer.**About You**:- Experience within the residential building industry...

  • Business Development Liaison

    2 weeks ago

    Melbourne, Victoria, Australia beBeeClient Liaison Full time $60,000 - $90,000

    Job OverviewWe are seeking a liaison professional to work closely with corporate executive clients and clinical teams in a fast-paced environment. Key Responsibilities:Establish strong relationships with clients through regular communication and updates.Collaborate with clinical teams to ensure seamless service delivery.Requirements:Bachelor's degree in a...

  • Client Liaison Officer

    7 days ago

    Melbourne, Victoria, Australia Court Services Victoria Full time

    **About Us**The Supreme Court of Victoria is the highest court in Victoria and comprises the Court of Appeal and the Trial Division. The Court deals with major criminal and civil matters, plus appeals against decisions of lower courts.The Supreme Court of Victoria recognises that its people are integral to its ability to meet and exceed community...

  • Client Service Liaison

    1 week ago

    Melbourne, Victoria, Australia Altius Full time

    OverviewJoin to apply for theClient Service Liaison | Phlebotomistrole atAltiusExecutive Health Solutions is seeking a vibrant individual to work as a Client Services Liaison and Pathology Collector at our VIP Health Assessment Clinic. You'll work with corporate executive clients and clinical teams daily in a fast-paced and rewarding environment.Your New...

  • Client Service Liaison

    2 weeks ago

    Melbourne, Victoria, Australia Altius Full time

    OverviewJoin to apply for the Client Service Liaison | Phlebotomist role at AltiusExecutive Health Solutions is seeking a vibrant individual to work as a Client Services Liaison and Pathology Collector at our VIP Health Assessment Clinic. You'll work with corporate executive clients and clinical teams daily in a fast-paced and rewarding environment.Your New...

  • Client Service Liaison

    2 weeks ago

    Melbourne, Victoria, Australia Altius Full time

    OverviewJoin to apply for the Client Service Liaison | Phlebotomist role at AltiusExecutive Health Solutions is seeking a vibrant individual to work as a Client Services Liaison and Pathology Collector at our VIP Health Assessment Clinic. You'll work with corporate executive clients and clinical teams daily in a fast-paced and rewarding environment.Your New...

  • Client Liaison Officer

    2 weeks ago

    Melbourne, Victoria, Australia Beata Homecare Full time $60,000 - $80,000 per year

    Beata Homecare provides home care services to support the independence of clients from various cultural backgrounds in Melbourne and the Bass Coast Region.We are looking for an individual to join the team as a Khmer-speaking Client Liaison Officerto play a key role in promoting our services and expanding our client base. In this role, you will develop and...

  • Client Liaison and Pathology Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeLiaison Full time $70,000 - $95,000

    Job OpportunityWe are seeking a vibrant individual to work as a liaison and pathology collector in a fast-paced and rewarding environment.As a Client Service Liaison/Pathology Collector, you'll have the opportunity to work with a broad range of stakeholders and clients in a professional setting.Key Responsibilities:Perform phlebotomy with precision and...

  • Clinical Healthcare Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia beBeeHealthcare Liaison Full time $90,000 - $110,000

    Job Title:Healthcare Liaison", "Job Description:As a Healthcare Liaison, you will be responsible for managing client portfolios and facilitating the exchange of health information between medical practitioners.This role offers an exciting opportunity to work in a dynamic environment, leveraging your communication skills to provide exceptional service to...