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Client Experience Specialist
2 weeks ago
We are seeking skilled professionals to provide general support and cover for our hearing clinics across Sydney South & Illawarra.
As a key member of our team, you will be the first point of contact for clients, welcoming them and managing their experience to achieve optimal outcomes. Your responsibilities will include scheduling and confirming appointments, providing administrative support to healthcare professionals, and managing day-to-day clinic operations.
You will also be responsible for managing the clinic phone line and shared email inbox, processing payments, and using a range of software applications.
- Welcoming clients and managing their experience for optimal outcomes
- Scheduling and confirming appointments
- Providing administrative support to healthcare professionals
- Managing day-to-day clinic operations, including opening and closing procedures
- Managing the clinic phone line and shared email inbox
- Processing payments and using software applications
- Prior experience in customer service and/or administration
- A passion for delivering exceptional client experiences
- Great communication and active listening skills
- Resilience, self-motivation, and energy
- Excellent organisational and time management skills
- Ability to work autonomously and effectively within a team
- Focus on results and best outcomes for clients
- Intermediate computer skills
- An interest in learning about hearing aids
As a valued member of our team, you will enjoy a competitive hourly rate, access to discounts, generous employee discounts, and more.
Join a dynamic and supportive team with a company at the forefront of innovation in the hearing industry. This is a rewarding role with purpose and meaning, where you can grow and develop in your career.
