Exceptional Client Experience Specialist

1 week ago

Sutherland Shire, Australia beBeeClientService Full time $48,000 - $72,800

We are seeking a skilled Client Service Associate to join our team. As a Client Service Associate, you will play a vital role in delivering exceptional client experiences and helping them manage their hearing health.

Key Responsibilities:

  • Welcome and manage client experiences for optimal outcomes
  • Schedule and confirm appointments for clients
  • Provide administrative support to clinicians (audiologists/audiometrists)
  • Efficiently manage day-to-day clinic operations, including opening and closing procedures
  • Manage the clinic phone line and shared email inbox
  • Billing clients correctly and handling payments
  • Learn and competently use various software and applications

Requirements:

  • Prior experience in face-to-face customer service and/or administration roles
  • A passion for delivering an amazing client experience
  • Great communication and active listening skills
  • Resilience, self-motivation, and lots of energy
  • Excellent organisational and time management skills
  • Ability to work autonomously and effectively within a team
  • Focused on results and the best possible outcomes for both the clinic and clients
  • An interest in learning about features and basic repair/maintenance of hearing aids

What We Offer:

  • Access to discounts from retailers across Australia via our Employee Enrichment Hub
  • Employee discounts on Sonova products for yourself and your family
  • Online wellbeing centre & employee assistance program
  • Access to the LinkedIn Learning Platform
  • Opportunity to grow and develop in your role and beyond
  • A values-driven culture
  • Part of a dynamic and supportive team with a company at the forefront of innovation
  • A rewarding role with purpose and meaning

We value diversity and promote inclusion. If you're passionate about delivering exceptional client service, we encourage you to apply.

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