Technical Product Support Specialist
1 week ago
As a Customer Experience Partner, you will play an essential role in delivering technical product support to our clients. This includes post-onboarding assistance, bug resolution, and integration issue management.
About the Role- Work closely with sales teams to provide technical support to customers with varying levels of complexity.
- Manage inbound enquiries from clients via phone and email, including support for listing creation, template issues, and bug queries.
- Identify process and product improvements from client feedback to drive company strategy.
- Assist with escalations and complex queries that may require development and sales team attention.
- Flexible work arrangement required, including potential evening shifts.
- Previous experience in fast-paced customer service or tech support roles.
- Passion for delivering great customer experience.
- Excellent communication skills and a positive approach.
- Resilient and empathetic nature, with excellent problem-solving skills.
- High level of confidentiality.
We'll review your application thoughtfully and respond as soon as possible. If there's a match, one of our recruitment consultants will reach out to discuss further opportunities.
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