Concierge Operations Manager
4 days ago
Job Summary:
We are seeking a highly skilled and experienced Concierge Operations Manager to join our team at Accor. As a key member of our Front Office team, you will be responsible for ensuring the smooth and efficient operations of the Concierge team and providing exceptional service to our guests.
Key Responsibilities:
- Supervise and support the Concierge team in delivering exceptional customer service and ensuring total guest satisfaction.
- Monitor the appearance, standards, and performance of the Concierge team members, with a focus on training and teamwork.
- Ensure team members have a strong knowledge of the local area and its attractions.
- Maintain good communication and working relationships with all hotel areas.
- Qualifications:
- Supervisory or management experience within a Concierge or Front Office role.
- Demonstrated experience in providing superior service standards and requirements.
- Experience using Hotel Property Management Systems.
- Strong computer skills – particularly Microsoft Office Suite.
- A strong knowledge of the community, area, and region is necessary.
What We Offer:
- Fantastic employee benefits, including Ambassador Discounts across all of our Accor brands worldwide.
- Flexible rotating rosters.
- Complimentary Daily Continental Breakfast.
- Complimentary Fortnightly Lunches.
- 30% discount off your food & beverage at Accor properties worldwide.
- Generous Accommodation discounts at Accor properties worldwide.
- Industry-renowned Accor Hotels Academy Professional Training and Development.
- Accor 10 weeks paid parental leave.
- Be part of a global team of hospitality professionals.
- Rewarding work environment with a dedicated Leadership team.
- Work, travel, and promotion opportunities across the Accor Brand.
About Us:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
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