Guest Services Supervisor

1 week ago


Noosa, Queensland, Australia SOFITEL Full time

Company Overview

Welcome to Sofitel Noosa Pacific Resort, where we offer an exquisite blend of French elegance and local charm. As one of Australia's premier 5-star resorts, we pride ourselves on providing an unparalleled experience for our guests. Our property features 176 luxurious rooms, exceptional amenities, and award-winning dining options, including the renowned Noosa Beach House Restaurant & Bar and the exclusive Riviera Bar & Lounge.

Position Summary

The Concierge Manager plays a pivotal role in overseeing the Concierge team, ensuring seamless operations and delivering outstanding service to our esteemed guests.

Key Responsibilities

  • Lead and mentor the Concierge team, fostering a collaborative and efficient work environment.
  • Evaluate and enhance the appearance, standards, and performance of team members, emphasizing training and development.
  • Ensure team members possess comprehensive knowledge of the local area to assist guests effectively.
  • Maintain strong communication and relationships with all departments within the hotel.

Qualifications

The ideal candidate will possess:

  • Proven supervisory or management experience in a Concierge or Front Office setting.
  • A track record of delivering exceptional service standards.
  • Familiarity with Hotel Property Management Systems.
  • Proficient computer skills, particularly in Microsoft Office Suite.
  • A deep understanding of the local community and surrounding region.

Benefits

We offer a range of attractive employee benefits, including:

  • Flexible work schedules to suit your lifestyle.
  • Complimentary daily breakfast for all employees.
  • Fortnightly team lunches to foster camaraderie.
  • 30% discount on food and beverages at Accor properties globally.
  • Generous accommodation discounts at Accor hotels worldwide.
  • Access to the prestigious Accor Hotels Academy for professional training and development.
  • 10 weeks of paid parental leave for eligible employees.
  • Opportunities for career advancement within a global hospitality brand.

Diversity & Inclusion Commitment

We are dedicated to fostering an inclusive workplace that attracts, recruits, and promotes diverse talent.

Why Choose Accor?

At Accor, we believe in embracing individuality and supporting personal growth. We provide an environment where work is meaningful, and every team member can explore limitless opportunities within our extensive network of hotels.

Join us in shaping the future of hospitality and discover the rewarding career that awaits you.



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