Guest Services Supervisor
1 week ago
Company Overview
At Sofitel Noosa Pacific Resort, we immerse our guests in a luxurious experience that harmonizes French Art de Vivre with the local culture. Recognized as one of Australia's premier 5-star resorts, our establishment boasts 176 exquisite rooms along with award-winning amenities and services. These include the renowned Noosa Beach House Restaurant & Bar, the exclusive Cabanas poolside experience, and the Riviera Bar & Lounge, which uniquely overlooks the Noosa River. Additionally, we offer extensive conference and event facilities, complemented by our luxurious Aqua Day Spa.
Position Overview
The Concierge Manager plays a pivotal role in ensuring the seamless operation of the Concierge team while delivering outstanding service that guarantees guest satisfaction at all times.
Key Responsibilities
- Oversee and provide guidance to the Concierge team, ensuring daily operations run smoothly.
- Evaluate the appearance, standards, and performance of Concierge team members, focusing on training and fostering teamwork.
- Ensure that team members possess a comprehensive understanding of the local area.
- Maintain effective communication and collaborative relationships with all departments within the hotel.
Qualifications
The ideal candidate will have:
- Experience in a supervisory or management role within a Concierge or Front Office setting.
- A proven track record of delivering exceptional service standards.
- Familiarity with Hotel Property Management Systems.
- Proficient computer skills, particularly in Microsoft Office Suite.
- A strong understanding of the local community and region.
Benefits
We provide a range of fantastic employee benefits, including:
- Flexible Rotating Rosters to suit your lifestyle.
- Complimentary Daily Continental Breakfast.
- Complimentary Fortnightly Lunches.
- 30% Discount on food and beverages at Accor properties worldwide.
- Generous Accommodation Discounts at Accor properties globally.
- Access to the industry-renowned Accor Hotels Academy for Professional Training and Development.
- 10 Weeks Paid Parental Leave.
- Be part of a global network of hospitality professionals.
- A rewarding work environment supported by a dedicated leadership team.
- Opportunities for work, travel, and career advancement across the Accor brand.
Diversity & Inclusion Commitment
We are committed to fostering an inclusive workplace and aim to attract, recruit, and promote diverse talent.
Why Choose Accor?
We are more than just a global leader; we welcome you as you are. You can find a role and brand that aligns with your personality. We support your growth and learning every day, ensuring that your work is meaningful and fulfilling.
By joining Accor, you can shape your own story, and together we can envision the future of hospitality.
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Guest Services Supervisor
1 week ago
Noosa, Queensland, Australia SOFITEL Full timeCompany OverviewWelcome to Sofitel Noosa Pacific Resort, where we offer an exquisite blend of French elegance and local charm. As one of Australia's premier 5-star resorts, we pride ourselves on providing an unparalleled experience for our guests. Our property features 176 luxurious rooms, exceptional amenities, and award-winning dining options, including...
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1 week ago
Noosa, Queensland, Australia SOFITEL Full timeCompany OverviewAt Sofitel Noosa Pacific Resort, we invite you to experience a unique blend of luxury that harmonizes French Art de Vivre with the local culture. Recognized as one of Australia's premier 5-star resorts, our establishment boasts 176 exquisite rooms and a range of award-winning amenities, including the renowned Noosa Beach House Restaurant &...
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