Restaurant Operations Manager

2 months ago

Noosa, Queensland, Australia Grill'd Full time

**About Grill'd**

We're a fast-paced and dynamic restaurant chain that's passionate about serving high-quality burgers and providing an exceptional customer experience. As a key member of our team, you'll play a crucial role in leading and mentoring our team members to deliver outstanding results.

**Key Responsibilities**

  • **Lead and Mentor**: Work closely with our Restaurant Managers to lead and mentor a large team of enthusiastic team members, ensuring they have the skills and knowledge to deliver great burgers and an awesome customer experience.
  • **Operational Excellence**: Focus on product quality, customer experience, processes, training, safety, and employee experience to maintain and ensure compliance to high standards.
  • **Sales and Customer Satisfaction**: Help your team meet sales targets and ensure customer satisfaction by coaching and mentoring team members to deliver exceptional results.
  • **Training and Development**: Deliver workshops and online training to help team members develop their skills and knowledge.
  • **Financial Management**: Assist the Restaurant Manager with managing business financials, including profit and loss, budgets, and KPIs.

**What We're Looking For**

  • **Leadership Experience**: Previous leadership experience in a fast-paced hospitality environment, such as QSR, hotels, bars, pubs, cafes, or restaurants.
  • **Leadership and Coaching Ability**: Proven leadership and coaching ability, with a customer-first approach and a passion for empowering team members to deliver exceptional results.
  • **Positive Energy**: Someone who brings positive vibes to their restaurants and creates a high-energy, high-reward environment.

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