Guest Experience Host

3 weeks ago

Port Douglas, Queensland, Australia Travel + Leisure Co. Full time
Delivering Exceptional Guest Experiences

At Travel + Leisure Co., we're committed to putting the world on vacation. As a Guest Experience Host & Face to Face Lead Generator, you'll play a pivotal role in delivering a standout experience for our guests. Your passion for customer service and local knowledge will shine through as you welcome and register owners and guests, schedule sales appointments, and share insights about local attractions.

Key Responsibilities

  • Welcome and register owners and guests, ensuring a smooth and welcoming check-in process
  • Schedule sales appointments with our onsite team and share insights about local attractions
  • Collaborate closely with our resort operations team to ensure a seamless guest experience
  • Communicate the perks of traveling with Club Wyndham and achieve set targets and KPIs

What We Offer

  • Attractive hourly rate, boosted by incentives for meeting KPIs
  • Discounted stays across our network in the Asia Pacific region
  • Subsidised Private health insurance
  • Birthday leave to celebrate your special day
  • Professional development funding
  • Generous Recognition and Referral Programs

Requirements

  • Genuine passion for customer service and the local area
  • Excellent communicator with strong interpersonal skills
  • Enthusiastic, self-motivated and positive individual
  • Previous experience in face to face marketing or sales is highly desirable
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system (Opera) advantageous
  • Ability to recognise and solve problems in the workplace
  • Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Why Travel + Leisure Co.?

We're a value-driven organisation that promotes continual growth and development for our people. Our inclusive environment delivers excellence and takes time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighbouring communities, and the customer experience. Join us and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

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