Patient Information Coordinator

10 hours ago


Geelong, Victoria, Australia beBeeCustomerService Full time $59,041 - $60,805
Job SummaryPatient Liaison Officer plays a crucial role in ensuring seamless interactions between patients, clinicians, and health funds. This position is responsible for managing patient information within the Patient Administration systems, coordinating admissions, and communicating financial considerations to stakeholders.

About The RoleThis is an excellent opportunity to work with a dynamic team, contributing to delivering exceptional customer service and maintaining accurate and current information within the Patient Administration systems.

Key Responsibilities
  • Maintain accurate and current information within the Patient Administration systems.
  • Coordinate patient admission process, complete required financial/admission paperwork, and ensure all health fund requirements are met.
  • Clearly identify and communicate relevant Health Fund information and associated financial considerations to patients and key stakeholders.
  • Liaise daily with clinical managers to obtain required arrival times for the following day, ensuring efficient patient flow.
  • Participate as a valued team member, promoting a supportive team environment.
  • Communicate effectively with customers and patients using appropriate formal and informal channels of communication.

Requirements
  • Availability to work from Monday to Friday for various shifts between 6am to 5pm.
  • A commitment to supporting our Mission and Values, prioritizing people at the core of everything.

What You'll Bring
  • Proficient knowledge of the health industry and health funds.
  • Clerical and computer skills.
  • The ability to deliver exceptional customer service.


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