Student Progress Advocate

1 day ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $65,000 - $85,000

As a pivotal role in our organization, the Student Success Manager plays a crucial part in supporting students' growth with us.

Main Responsibilities:
  • The manager will oversee student MedView service journeys, maintaining clear and timely communication with parents and students on progress.
  • Regular updates and reports will be shared with parents to ensure they are informed of their child's advancement.
  • Collaboration with the MedView team is essential to gather information and facilitate progression.
  • Any issues that arise will be addressed promptly, with escalation procedures followed when necessary.
Essential Skills:
  • Strong project management, problem-solving, and customer service skills are required for success in this position.
  • The ability to build strong relationships with families, demonstrate cultural awareness, and adaptability is vital.
  • High resilience and the capacity to thrive in a fast-paced environment are also essential.
  • Excellent organizational and written/verbal communication skills are necessary for effective collaboration and feedback exchange.

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