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Operational Excellence Manager
3 weeks ago
This pivotal role will oversee daily business operations, drive strategic initiatives, enhance systems and processes, and foster a culture of excellence and innovation.
- Key Responsibilities:
- Lead day-to-day operations aligned with strategic goals.
- Drive efficiency, profitability, and sustainable growth.
- Manage resources and ensure role clarity across the team.
- Cultivate a collaborative, high-performance culture.
- Leadership Requirements:
- Strategic & Operational Leadership:
- Lead implementation of Fin365, Microsoft Dynamics, and AI-driven tools.
- Standardize Statement of Advice (SOA) templates and best practices.
- Strategic & Operational Leadership:
- Qualifications:
- Technology & Process Innovation:
- Develop and execute a cybersecurity strategy.
- Train staff on cybersecurity best practices.
- Technology & Process Innovation:
- Business Acumen:
- Manage group marketing efforts and client-facing materials.
- Plan and deliver client events with strong ROI.
- Skills & Qualities:
- Define and deliver a compelling client value proposition.
- Implement a structured Client Service Framework.
- Lead recruitment and talent development initiatives.
- Develop HR policies, KPIs, and professional development plans.
- Oversee onboarding, appraisals, and ongoing training.
