Assistant Manager

2 weeks ago

Manly West, Queensland, Australia 21c Museum Hotels Full time
Overview

We are actively searching for an experienced Front Office professional to become an integral part of our Manly Pacific family

As the Assistant Manager, you are naturally a confident person who is able to approach people and initiate conversation. Your skills of reading the guest and attention to detail are what sets you apart from the rest.

You have an outcome driven approach to performance & results and you strive to achieve excellence in your field.

Responsibilities
  • Assist and oversee the day-to-day operations of the Front Office Team.
  • Lead the Front Office team in absence of management and act as a hotel representative on behalf of the General Manager.
  • Drive a caring culture for our guests and inspire our team members to create a story unique to each guest's stay.
  • Ensure Accor\'s guest loyalty and recognition program is maintained and delivered to its highest standards.
  • Connect with guests and colleagues by being your authentic self, creating a sense of belonging through listening and demonstrating empathy.
  • Be a safety champion and lead by the example by following Accor\'s health and safety procedures.
  • Process and assist with check-in and check-out of guests when needed.
  • Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times.
Qualifications
  • Havingfull working rights in Australia
  • Leadership experience at a supervisory level or above
  • Previous Front Office or similar experience with knowledge of Opera system preferred
  • Passion for people and hospitality
  • Hands on, natural born leader with the ability to nurture, develop and bring out the best in your team
  • Ability to make decisions independently and confidently
  • Available to work varied shifts
Additional Information

What's in it for you:

  • Work in front of the iconic Manly Beach
  • Benefits Your Way - Great team member benefits (up to 70% off for you to live it up across all Accor Properties & Restaurants)
  • Employee Assistant Program, Birthday day off, Anniversary gifts, discounted gym membership and much more
  • Work for one of the most prestigious hotels in all of Sydney
  • Dry-cleaning on us: you won't need to worry about ironing and/or washing your uniform on your days off, we encourage you to embrace life instead

Welcome to our coastal lifestyle. Follow the sun. Feel the breeze. Experience Manly Pacific.

To apply please follow the link below or send your resume to h5462-hr02@accor.com.


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