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Loyalty Manager

1 month ago

Melbourne, Victoria, Australia Qatar Duty Free Full time
Lead Regional Loyalty Strategist

We are seeking a highly skilled and experienced Lead Regional Loyalty Strategist to join our team in Melbourne, Australia.

Key Responsibilities:
  • Develop and implement a comprehensive loyalty strategy for the assigned region, aligning with the company's overall goals and objectives.
  • Collaborate closely with the Head Office Loyalty team to leverage customer data and drive personalized loyalty programs that enhance customer lifetime value, Net Promoter Score, and revenue.
  • Manage and oversee the implementation of loyalty programs, campaigns, and activities to achieve key performance targets.
  • Develop and maintain strong relationships with stakeholders, including Head Office teams, partners, and customers.
  • Monitor and analyze performance trends, identifying areas for improvement and implementing corrective actions as necessary.
  • Manage budgets, workflows, and processes for the assigned region, ensuring efficient and effective operations.
Requirements:
  • High school qualification or equivalent with a minimum of 7 years of job-related experience.
  • Strong experience in marketing and digital, with a focus on corporate business acquisition, partnerships, and loyalty marketing.
  • Managerial skills, including the ability to delegate work, set clear direction, and manage workflow.
  • Strong mentoring and coaching skills, with the ability to develop and lead high-performing teams.
About Us:

We are a dynamic and innovative company, committed to delivering exceptional customer experiences and driving business growth. Our team is passionate about creating a culture of excellence, where every employee has the opportunity to grow and thrive.

We offer a competitive salary and benefits package, as well as opportunities for professional development and career advancement. If you are a motivated and results-driven individual with a passion for loyalty marketing, we encourage you to apply for this exciting opportunity.