Loyalty Operations Manager for Melbourne

2 weeks ago


Melbourne, Victoria, Australia Qatar Duty Free Full time

Loyalty Operations Manager for Melbourne

The selected candidate will take a lead role in the assigned region to manage, plan, and execute the airline's strategy for customer loyalty, across all customer segments, including Programme Members, Non-Members, and members of partner programs. Works closely with Head Office Loyalty team to strategically employ customer data to personalize a premium, global, flexible offering that fully leverages the company's assets and drives up Net Promoter Score (NPS), membership, redemption, and revenue. Develops more direct customer relationships, rebuilding loyalty offering to attract and create value for members and drive daily engagement with oneworld alliance partners and other partners.

Accountabilities:

·Develops the regional Loyalty strategy for the assigned region and oversees the implementation of the strategy into actionable activities and campaigns to achieve loyalty key performance targets against the following indicators: customer lifetime value, Net Promoter Score (NPS), member penetration, communication engagement rate, partner revenue, redemptions, membership populations, and member spend.

·Tracks closely the performance trends of each channel with the help of comprehensive dashboards and performance tracking tools, and takes corrective actions as necessary to ensure the assigned region will achieve their targets.

·Manages all Loyalty activities related to budgeting, workflows, and processes for the assigned region.

Key Performance Indicators (KPIs):

  • Customer lifetime value (CLV)
  • Net Promoter Score (NPS)
  • Member penetration
  • Communication engagement rate
  • Partner revenue
  • Redemptions
  • Membership populations
  • Member spend

Your Skills. Your Imagination. Your Ambition.

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Qualifications:

·High school qualification/ Vocational Qualification/ Diploma or Equivalent with minimum 7 years of job-related experience

·Strong experience required in Marketing as well as Digital

·Experience in corporate business acquisition, partnerships, and Loyalty Marketing is required.

·Managerial Skills- Ability to delegate work, set clear direction, and manage workflow. Strong mentoring and coaching skills.


  • Loyalty Manager

    4 weeks ago


    Melbourne, Victoria, Australia Qatar Duty Free Full time

    Lead Regional Loyalty StrategistWe are seeking a highly skilled and experienced Lead Regional Loyalty Strategist to join our team in Melbourne, Australia.Key Responsibilities:Develop and implement a comprehensive loyalty strategy for the assigned region, aligning with the company's overall goals and objectives.Collaborate closely with the Head Office Loyalty...

  • Loyalty Manager

    4 weeks ago


    Melbourne, Victoria, Australia Qatar Duty Free Full time

    We are seeking a highly skilled Loyalty Manager to lead our customer loyalty strategy in Melbourne, Australia.The successful candidate will be responsible for developing and implementing a loyalty strategy that drives customer engagement, retention, and revenue growth across all customer segments.Key Responsibilities: Develop and execute a regional loyalty...


  • Melbourne, Victoria, Australia Qatar Duty Free Full time

    About the RoleWe are seeking a highly skilled Customer Loyalty Strategist to join our team in Melbourne, Australia.Job SummaryThis is an exciting opportunity to lead and execute customer loyalty strategies across all customer segments, including Program Members, Non-Members, and members of partner programmes. You will work closely with our Head Office...


  • Melbourne, Victoria, Australia Dental Corporation Full time

    The Opportunity:A unique chance has arisen for a skilled Loyalty Partnerships Manager to join Dental Corporation on a 12-month parental leave contract. If you are highly motivated, energetic, and have a can-do attitude who enjoys networking and establishing relationships, we have the perfect job for you.We are looking for a bright and enthusiastic Loyalty...


  • Melbourne, Victoria, Australia Melbourne & Olympic Parks Full time

    Unlock your potential as a Merchandise Operations Manager at Melbourne & Olympic Parks, an iconic multi-venue precinct with a global reputation.About the RoleWe're seeking a highly skilled and motivated individual to lead our merchandise retail operations for events across the Melbourne & Olympic Parks precinct. As a key member of our team, you will be...

  • Loyalty Manager

    4 weeks ago


    Melbourne, Victoria, Australia Country Road Group Full time

    Customer Retention SpecialistCountry Road Group is a leading fashion retail group in Australasia, comprising iconic brands such as Country Road, POLITIX, Trenery, Witchery, and MIMCO. We are seeking a highly motivated and passionate individual to join our Group Loyalty Team as a Customer Retention Specialist.This role will focus on Acquisition &...


  • Melbourne, Victoria, Australia Dental Corporation Full time

    Job Title: Strategic Loyalty Partnerships ManagerWe are seeking a highly skilled and motivated Strategic Loyalty Partnerships Manager to join our team at Dental Corporation. This is a fantastic opportunity to drive the partnerships proposition of our new loyalty program and oversee the day-to-day program partnership management activities. As a key member of...


  • Melbourne, Victoria, Australia Rheinmetall Defence Australia Pty Ltd | Melbourne Full time

    Rheinmetall Defence Australia Pty Ltd is seeking a highly skilled Administrative Coordinator to join their team in Melbourne. This role offers an attractive salary package and excellent opportunities for career development.**About the Role:**The Administrative Coordinator will provide administrative support to the Melbourne office and Victorian operations of...


  • Melbourne, Victoria, Australia Six Degrees Executive Full time

    As a prominent player in the loyalty space, this highly-regarded organisation is seeking an experienced Program Officer to join their business in an exciting new role. With offices in Sydney and Melbourne, they help leading Australian and international businesses find, understand, manage and grow customer loyalty.The ideal candidate will have 3+ years of...


  • Melbourne, Victoria, Australia Luxury Escapes Full time

    At Luxury Escapes, our mission is to deliver exceptional travel experiences that exceed customer expectations. As a key member of our team, you will play a crucial role in driving the growth and profitability of our loyalty program.We are seeking a highly skilled and analytical Strategic Loyalty Business Development Manager who can provide strategic...


  • Melbourne, Victoria, Australia Frontline Hospitality Melbourne West Full time

    Dynamic Nightclub Leader Wanted in MelbourneWe are seeking an exceptional Nightclub Operations Manager to oversee the daily operations of our premier nightlife venue in Melbourne's CBD. This is a fantastic opportunity for a seasoned hospitality professional to drive growth, improve service standards, and create an unforgettable experience for our...


  • Melbourne, Victoria, Australia Rheinmetall Defence Australia Pty Ltd | Melbourne Full time

    Rheinmetall Defence Australia Pty Ltd in Melbourne is seeking an Administrative Coordinator to provide support to the Melbourne office and Victorian operations.The role includes a variety of administrative, reception, and office duties, supporting the day-to-day functioning of the business. This position is customer-focused and acts as a key interface across...

  • Operations Leader

    2 weeks ago


    Melbourne, Victoria, Australia Melbourne and Olympic Parks Full time

    About the roleAt Melbourne & Olympic Parks, we're seeking a skilled Operations Leader to join our team. As an Operations Leader, you'll play a key role in overseeing the production and operations functions of our venues, ensuring seamless event delivery and exceptional customer experiences.Your key responsibilitiesLead the operational management of our NBL...

  • HR Operations Manager

    3 weeks ago


    Melbourne, Victoria, Australia Melbourne Airport Full time

    Key Responsibilities:As the HR Operations Manager at Melbourne Airport, you will oversee the development, documentation, and optimisation of HR operational processes to ensure compliance with legal requirements and accurate information is accessible to team members and leaders. You will act as a key point of contact for resolving operational issues, ensuring...


  • Melbourne, Victoria, Australia Frontline Hospitality Melbourne West Full time

    Job SummaryWe are seeking a dynamic and experienced Night Club Venue Operations Manager to lead one of Melbourne's premier nightlife destinations.


  • Melbourne, Victoria, Australia Adairs Full time

    Executive Role at Adairs:We are seeking an experienced Head of Customer Engagement and Loyalty to lead our loyalty and CRM strategies, driving membership growth, increased engagement, retention, and profitability, and enhancing customer lifetime value.Key Responsibilities:Develop and execute CRM strategies to segment customers, personalize communications,...


  • South Melbourne, Victoria, Australia frank green Full time

    About frank greenWe're a forward-thinking company dedicated to making sustainable change accessible to everyone. Our mission is to stop single-use plastics, and we achieve this through beautifully designed, functional, and innovative products that fit seamlessly into your lifestyle.Our purpose-driven approach has earned us a reputation for being frank about...


  • Melbourne, Victoria, Australia Frontline Hospitality Melbourne West Full time

    As a seasoned Hospitality and Nightclub Manager, you will have the opportunity to lead one of Melbourne's premier nightlife destinations.This upscale venue features three levels, four unique spaces, and an elegant restaurant, offering a dynamic environment that requires a passionate leader to drive service excellence and growth.Key Responsibilities:Oversee...

  • Operations Manager

    5 days ago


    Melbourne, Victoria, Australia Melbourne and Olympic Parks Full time

    Melbourne & Olympic Parks (M&OP) is an iconic, multi-venue precinct with few parallels globally.We showcase Melbourne to the world during the Australian Open and deliver hundreds of entertainment, sporting and community events each year across our world-class venues.As Operations Leader at M&OP, you will play a pivotal role in people management, contributing...

  • HR Operations Manager

    4 weeks ago


    Melbourne, Victoria, Australia Melbourne Airport Full time

    About the RoleMelbourne Airport is seeking a talented HR Operations Manager to lead the next phase of process improvement, systems management, and P&C collaboration. As a key member of the People & Culture team, you will play a pivotal role in ensuring the seamless execution of HR operations, data integrity, and HRIS management across the Melbourne Airport...