Front Office Service Leader

2 weeks ago


Sydney, New South Wales, Australia beBeeGuest Full time $60,000 - $90,000
Job Overview

The Front Office Manager plays a pivotal role in driving exceptional guest experiences and leading high-performing teams to achieve operational excellence.

Key Responsibilities
  • Lead the Front Office team to consistently deliver outstanding service, ensuring seamless interactions with guests.
  • Collaborate with the General Manager to drive hotel performance goals, focusing on revenue targets and strategic upselling initiatives.
  • Oversee lobby services, room allocations, and effectively manage group requirements and VIP guest needs.
  • Streamline front desk processes, maintaining compliance with brand standards and operational policies.
  • Manage departmental budgets, contributing to overall financial success.
  • Enhance team engagement through targeted training, coaching, and rostering strategies.
Requirements
  • A minimum of 2 years of experience in a leadership role within Front Office or hospitality management.
  • In-depth knowledge of Front Office procedures and proficiency in property management systems (Opera PMS experience highly valued).
  • Demonstrated ability to manage rosters, control costs, and meet departmental budgets.
  • Excellent problem-solving, organisational, and multitasking skills.
  • An unwavering commitment to delivering exceptional guest service.

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