Front Office Experience Leader

4 days ago

Sydney, New South Wales, Australia beBeeGuestExperience Full time $72,000 - $84,000
Hotel Front Office Leadership Role

Are you a passionate and experienced hotel leader looking for a new challenge? We have an exciting opportunity for a Front Office Manager to join our team at a brand-new hotel in Sydney. As a key member of the pre-opening team, you will play a critical role in shaping the guest experience and setting the standard for exceptional service.

Job Description

We are seeking a highly motivated and organized individual to lead our Front Office operations from pre-opening setup through to the daily delivery of a seamless, guest-led experience. You will assist the Front Office Manager in upholding all WHS, safety, hygiene, and emergency protocols, while also proactively resolving guest issues and championing a culture of service recovery, care, and improvement.

  • Lead a team of Hosts in delivering personalized, unscripted service that feels connected to the local community
  • Assist the Front Office Manager with pre-opening setup, including SOPs, systems, guest arrival flows, and checklists that reflect our flexible, guest-led approach
  • Collaborate with Food & Beverage to integrate Talk Shop and Grab & Go into the guest journey, creating a cohesive cross-departmental experience
  • Deliver hands-on onboarding and training for a multi-skilled, people-first team covering PMS and kiosk tech, brand culture, local knowledge, and service recovery
  • Lead role-play scenarios and mock check-ins to test readiness, identify gaps, and refine team performance prior to opening
Required Skills and Qualifications

To succeed in this role, you will need:

  • A genuine passion for creating positive guest experiences that exceed expectations
  • Proven hotel experience in a Front Office leadership role
  • The ability to lead confidently and calmly, fostering a positive, inclusive culture where people feel cared for and empowered
  • Intuitive and attentive to guest needs, delivering personalized service and local engagement
  • The ability to remain calm and solutions-focused under pressure
  • Detail-oriented and able to multitask
  • An enthusiasm for continuous improvement – enhancing self, guest experience, processes, and team engagement
  • Strong cross-department partnerships and a willingness to support other teams when needed
Benefits

As a valued member of our team, you can expect:

  • Join a purpose-driven brand redefining hospitality in Australia
  • Help shape guest service standards for a new kind of hotel
  • Be part of a supportive, inclusive team that values creativity, sustainability, and connection
  • Access global learning and development through Hyatt's network
  • Grow your career with one of the world's leading hotel groups
  • Receive a competitive salary and benefits package
  • Enjoy discounted and complimentary stays at Hyatt properties worldwide
  • Get 10% off private health insurance
  • Benefit from generous leave and paid time off
  • Access mental health and wellbeing support through Hyatt's Employee Assistance Program
Others

This is a full-time role requiring a 7-day rotating roster, including overnights. If you're a Front Office leader with a passion for people, service, and community – and excited by the chance to help launch one of Australia's most dynamic new hotels – we'd love to hear from you.

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