Front Office Experience Leader

6 days ago

Sydney, New South Wales, Australia beBeeGuest Full time $65,000 - $97,000
Deliver Exceptional Guest Experiences as a Front Office Leader

Located in one of Australia's finest regions, our resort offers a range of hotel rooms and apartments amidst stunning beaches and World Heritage listed National Parks.

The Front Office Team Leader plays a pivotal role in delivering exceptional guest experiences and ensuring seamless front desk operations. With guidance from this leader, the team is inspired to excel in their roles and provide outstanding customer service.

Main Responsibilities:

  • Lead the Front Office team collaboratively, crafting unforgettable service experiences
  • Approach guest challenges with creative solutions that ignite smiles
  • Extend the warmest welcome, providing training to new team members
  • Maintain a positive atmosphere, exuding an unwavering 'can-do' attitude when addressing challenges

Required Skills and Qualifications:

  • Experience as a Guest Service Agent or Receptionist, ready to flex leadership skills and take the next step
  • Juggle multiple tasks, thrive under pressure, and think quickly to address issues or guest concerns
  • Embracing a flexible rotating roster, occasional evening, weekend, and public holiday shifts
  • Proactive problem solver with creative approaches to deliver exceptional guest experiences

Benefits:

  • ALL Heartist Membership - discounts on accommodation and food & beverage worldwide
  • Family & Friends Discounts - available on a range of accommodation, services, and events
  • Accor Live Limitless (ALL) Loyalty Program - earn status & reward points on worldwide stays
  • Learn Your Way - support career development with access to Accor's industry-leading training platforms
  • Build Your Network - grow your hospitality network worldwide with over 300,000 Accor professionals globally
  • Worldwide Opportunities - limitless opportunities to grow your career with over 400 hotels in the Pacific and 5,000 across 110 countries

We are a diverse and inclusive company, welcoming you as you are, helping you grow and learn so that work brings purpose to your life.

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