Front Office Team Leader

18 hours ago

Sydney, New South Wales, Australia beBeeHospitality Full time $63,000 - $86,000

Job Title: Front Office Manager

Job Description:
  • Lead a team of front office staff, including guest services agents, porters, and duty managers to deliver exceptional guest experiences.
  • Partner with the general manager to meet hotel performance goals, including revenue per available room (RevPAR) and loyalty metrics.

Key Responsibilities:

  • Oversee lobby services, car parking, porterage, and guest arrivals and departures.
  • Collaborate with the reservations team for optimal room allocations.
  • Maintain strong communication with the housekeeping and engineering departments.
  • Ensure compliance with brand standards and operational policies.
  • Drive team engagement through effective training, coaching, and rostering.
  • Manage departmental budgets, purchase orders, and inventory control.

Required Skills and Qualifications:

  • Minimum 2 years' experience in a leadership role within front office or hospitality management.
  • Strong leadership, communication, and relationship-building skills.
  • Solid knowledge of front office procedures and proficiency in property management systems.

Benefits:

  • Work alongside industry leaders at the hotel.
  • Discounted accommodation and food and beverage with Accor worldwide.
  • Complimentary dry cleaning and car parking on-site.

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