Senior Account Management Leader

2 weeks ago

Sydney, New South Wales, Australia Block Full time
About the Role

At Block, we're looking for a Senior Account Management Leader to join our team. As a key member of our organization, you will lead a team of high-performing Strategic Account Managers in driving revenue growth and customer satisfaction across our mid-market and enterprise segments. This is an exceptional opportunity to leverage your expertise and passion for customer success to drive business outcomes and expand your professional network.

Key Responsibilities
  • Lead a distributed team of up to 8 Account Managers, fostering a culture of collaboration, innovation, and customer obsession.
  • Develop and execute strategies to drive revenue growth, maintain high return on investment, and consistently exceed customer expectations.
  • Provide 1:1 coaching and performance management to your team members, promoting their growth and development.
  • Serve as an escalation point for customer challenges, leveraging your expertise to deliver timely and effective solutions.
  • Collaborate with product teams to ensure customer voice is represented, driving product innovation and customer satisfaction.
  • Create operational efficiencies through streamlined repeatable processes, eliminating unnecessary complexity and costs.
  • Foster cross-functional collaboration through beta programs, co-marketing, product insights, and more, driving business outcomes and customer satisfaction.
Requirements
  • 10+ years of experience in Business Development, Sales, or Account Management, with 3+ years of direct management experience.
  • Proven track record of driving revenue growth, customer satisfaction, and team success in a high-growth technology company.
  • Excellent written and verbal communication skills, with experience working with senior stakeholders and customers.
  • Ability to work collaboratively with cross-functional teams, including product, marketing, and sales.
  • Experience working in a globally distributed company, with the ability to adapt to different time zones and work styles.
About Block

Block is a global technology company focused on financial services, building tools to help more people access the economy. Our mission is to empower individuals and businesses to succeed, and we're committed to creating a more inclusive and sustainable future.

We're proud to offer a comprehensive benefits package, including healthcare coverage, retirement plans, employee stock purchase program, wellness perks, paid parental leave, paid time off, and learning and development resources. Join us in shaping the future of commerce and financial services, and become part of a community that's passionate about making a difference.

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