Technical Account Manager Specialist
15 hours ago
Role Overview: At NICE, we are seeking a Senior Technical Account Manager to act as a strategic advisor and primary point of contact for key customer accounts.
About the Role: The Senior Technical Account Manager will develop and maintain deep, long-term partnerships with customers, understanding their business needs, strategic goals, and challenges. They will focus on improving customer satisfaction, retention, and success by proactively identifying opportunities for improvement and expansion.
Responsibilities:
- Build strong relationships with customers at all levels, understanding their business needs and providing strategic insights to help them achieve their goals.
- Drive customer success by identifying opportunities for improvement and expansion, and developing solutions to meet their needs.
- Engage regularly with customers to review performance, identify potential issues, and provide leadership and guidance.
Requirements:
- 5+ years in a Technical/Service role in software, telecommunications, or customer service, call/contact center, and/or service delivery.
- Demonstrated technical problem-solving proficiency, strong analytical and troubleshooting skills.
- Strong customer service and communication skills, both verbal and written, ability to multitask and work well in a fast-paced environment.
- Estimated Salary: $140,000 per year
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