Guest Experience Ambassador

2 weeks ago

Melbourne, Victoria, Australia beBeeNight Full time $48,000 - $72,000
Overview

We are seeking a Night Guest Service Professional to join our front office team. This part-time role is ideal for a hospitality expert who enjoys working independently, delivering exceptional guest service, and ensuring smooth overnight operations.

Key Responsibilities
  • Welcome and assist guests with check-in, check-out, and enquiries
  • Handle overnight reception duties, including reservations and payments
  • Monitor hotel security and complete nightly audits
  • Provide friendly, professional service to ensure a positive guest experience
  • Collaborate with other departments to ensure seamless operations
Requirements
  • Previous experience in front office or customer service (hospitality preferred)
  • Strong communication and problem-solving skills
  • Ability to work independently and manage overnight responsibilities
  • Professional presentation and attention to detail
  • Flexibility to work overnight shifts, weekends, and public holidays
Why Work With Us
  • Career development and global opportunities
  • Staff discounts across various brands
  • Supportive and friendly team environment
  • Work in the heart of Melbourne CBD at a leading hotel
Benefits
  • Career Growth: Learning and development programs
  • Exclusive Deals: 50% off stays; 20% off for friends and family
  • Global Perks: International accommodation discounts
  • Retail Rewards: Cashback and discounts
  • Experiences: Discounted entertainment and activities
  • Banking and Insurance: Exclusive health insurance offers and workplace banking benefits
  • Generous Leave: Parental and birthday leave
  • Wellness Boost: EAP and tailored wellness support

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

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