Ambassador of Guest Experience

21 hours ago

Melbourne, Victoria, Australia beBeeHospitality Full time $40,000 - $60,000
Guest Experience Ambassador

Create unforgettable experiences for our guests by delivering exceptional service and turning trips into journeys.

Job Summary:

We are seeking a highly skilled Guest Service Officer to join our team at Hyatt Place Melbourne Caribbean Park. The successful candidate will be responsible for providing our guests with an engaging check-in and check-out experience, exceeding their expectations and creating lasting memories.

Duties and Responsibilities:

• Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies.

• Provide our guests with what they want at any time, including directions, wake-up calls, future reservations, restaurant reservations, and other guest requests.

• Handle guest issues/complaints with courtesy, empathy, and sincerity.

• Engage with guests one last time on departure, offering a friendly farewell and invitation back for future stays.

• Assist guests with any needs, such as calling a taxi or providing driving directions.

• Utilize Opera and other property management systems efficiently.

• Handle guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow-up.

• Ensure high standards of personal presentation and grooming.

Requirements:

• Previous customer service experience.

• Previous Front Office experience in a hotel.

• Experience using Opera would set you apart from the rest.

• Passionate about creating memorable guest experiences.

• Exceptional communication skills and attention to detail.

• Demonstrated ability to provide and improve customer service with both internal and external customers.

• A positive, enthusiastic attitude and the ability to work a flexible 7-day rotating roster.

Benefits:

Some of our associate benefits include:

Complimentary dry cleaning.

Learning & Development opportunities.

Complimentary and discount accommodation at Hyatt properties worldwide.

Our values of Empathy, Creativity, Fun, Humility, Integrity, and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt.

MUST HAVE FULL WORKING RIGHTS IN AUSTRALIA.

Qualifications:

Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications, and interpersonal skills are a must.

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