Senior Complaint Resolution Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $80,000 - $120,000

Lead Resolution Specialist

You are the backbone of our customer support team, empowered to resolve issues efficiently and effectively. In this role, you will be responsible for investigating and resolving complaints received from customers or their representatives in a fair and reasonable manner.

Responsibilities:

- Reviewing work queues for new cases and due dates
- Researching and investigating complaints
- Resolving complaints through phone calls and written responses
- Collaborating with other business units

Experience and Skills:

- Excellent customer service skills
- Strong verbal and written communication skills
- Ability to de-escalate difficult conversations
- Problem-solving skills with attention to detail

What We Offer:

We provide a dynamic work environment that fosters growth and development. Our team is committed to delivering exceptional customer experiences, and we're looking for someone who shares this passion.

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