Complaint Resolution Expert

Job Description">As a dispute resolution expert, you will be part of a centre of excellence for complaint resolution, delivering fair and timely outcomes for complainants. The team handles end-to-end complaint handling for simple and complex superannuation complaints, providing meaningful insights to better identify, manage and prevent complaints.The role...

Dispute Resolution Specialist Job DescriptionThis is a critical role within our complaint resolution center, dedicated to delivering fair and timely outcomes for complainants.The Dispute Resolution Specialist will oversee the end-to-end complaint handling process, influencing change to deliver a better experience for members and provide meaningful insights...

Job Overview:The role of Complaints and Dispute Resolution Specialist involves overseeing all complaints and dispute matters. This includes providing guidance to intermediaries and Third Party Administrators (TPAs) on complaint handling, managing the end-to-end complaints process, and developing a dispute reporting framework.This position requires an...

Technical Dispute LeaderJob Description:We are seeking an experienced leader to manage a team of technical experts dedicated to supporting our business units with resolving complaints in accordance with organisational code of practice, legislative and regulatory requirements.The successful candidate will lead the team to provide exceptional technical support...

**What success looks like in this role**:The Service Solutions department resolves customer complaints, expressions of dissatisfaction or escalations as part of its obligations under the Banking Code of Practice and ASIC RG271 for Internal Dispute Resolution (IDR), in addition to resolving complaints received from external bodies, such as the Australian...

**What success looks like in this role**:The Service Solutions department resolves customer complaints, expressions of dissatisfaction or escalations as part of its obligations under the Banking Code of Practice and ASIC RG271 for Internal Dispute Resolution (IDR), in addition to resolving complaints received from external bodies, such as the Australian...

Job Overview:We are seeking a skilled Complaint Resolution Specialist to join our organization. This role will lead a team of specialists accountable for delivering high-performance, patient-centred complaints resolution.The ideal candidate will have minimum 3-5 years of experience in a complaints resolution, customer service, or case management role, with...

Job SummaryWe are seeking a Complaint Resolution Specialist to assist the Quality Assurance Manager in processing complaints from internal and external stakeholders.The selected candidate will ensure timely and effective resolution of complaints, ensuring compliance with local and global quality standards.Main Responsibilities:Assist with quality system...

Complaints Resolution ProfessionalAbout the role:Investigate and resolve customer complaints to a high standard and in a timely manner.Provide consultative services to educate customers on their policies and identify areas for improvement.Conduct thorough investigations, analyze evidence, and prepare reasoned determinations for Internal Dispute Resolution...

Job OverviewWe are seeking a highly skilled Complaints Resolution Specialist to join our team. As a key member of our operations compliance environment, you will be responsible for managing complaints in accordance with legislative and contractual requirements.Key Responsibilities:Investigate complaints to determine the factors that contributed to the issue...