Strategic Customer Experience Manager

1 week ago

Sydney, New South Wales, Australia beBeeCRMManager Full time $100,000 - $110,000
About the CRM Manager Role

The ideal candidate will have a proven track record of delivering customer-centric initiatives that drive business growth and profitability.

  1. Customer Lifecycle Strategy

The CRM Manager will be responsible for developing and executing a comprehensive customer lifecycle strategy, focusing on acquisition, retention, and lifetime value across multiple channels.

Data-Driven Decision Making

The successful candidate will have strong analytical skills, with the ability to collect, analyze, and interpret complex data sets to inform strategic decisions.

Campaign Management

With expertise in CRM platforms, particularly Klaviyo, the CRM Manager will create and deploy targeted campaigns, including automated flows, promotions, and brand-led content.

Loyalty Program Development

This role requires someone who can design and implement a loyalty program that enhances customer engagement and brand loyalty.

Performance Analysis

The CRM Manager will continuously monitor and evaluate campaign effectiveness, making data-driven recommendations to improve performance.

Requirements
  • Proven experience in CRM management, customer lifecycle programs, or related fields.
  • Hands-on experience with CRM platforms, database segmentation, and automated marketing flows.
  • Strong analytical mindset, with the ability to turn data into clear insights and actions.
  • Creative flair combined with strategic thinking, balancing commercial performance with brand storytelling.

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