Strategic Customer Experience Leader
2 weeks ago
The successful candidate will design and implement a customer-centric approach to drive business growth and customer satisfaction.
- Job Description: Develop and execute a comprehensive customer experience strategy that aligns with the company's overall vision and goals.
- Key Responsibilities:
- • Lead cross-functional teams to deliver customer-facing initiatives and projects.
- • Collaborate with stakeholders to identify customer needs and develop solutions that meet those needs.
- • Analyze customer data to inform strategic decisions and drive business outcomes.
- Requirements:
- • 5+ years of experience in customer success or customer experience roles within SaaS or B2B tech.
- • Proven track record of designing and scaling global CX programs.
- • Demonstrated success improving adoption, retention, and advocacy metrics at scale.
- Benefits:
- • Competitive salary and bonus structure.
- • Comprehensive health insurance and wellness programs.
- • Professional development opportunities and training budget.
- • Flexible work arrangements and remote work options.
- • Access to cutting-edge technology and tools.
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