Strategic Customer Experience Leader

1 week ago

Sydney, New South Wales, Australia beBeeMarketing Full time $180,000 - $200,000
Senior Manager Customer Lifecycle

We are seeking a seasoned professional to lead our efforts in designing and implementing seamless, innovative, and personalized customer experiences across all touchpoints.

About the Role

This is an exciting opportunity for a strategic thinker who can map and optimize the end-to-end customer lifecycle from pre-sale engagement to ownership and aftersales.

  • Lead initiatives to enhance customer satisfaction, loyalty, and advocacy.
Key Responsibilities:Customer Experience Strategy & Journey Design
  • Drive innovation by integrating cutting-edge technology into the customer journey.
  • Ensure alignment between physical dealership experiences and digital touchpoints.
Customer Insights & Data Analytics
  • Analyse customer feedback and data to inform trends, growth, and retention strategies.
Cross Functional Collaboration & Partner Management
  • Work with marketing, sales, product, and aftersales teams to align on customer-centric initiatives.
Requirements
  • Bachelor's degree in Marketing, Communications, Business, or related field.
  • 7+ years of experience in marketing, preferably in the automotive industry.
  • Strong analytical and problem-solving skills.
What We Offer
  • A dynamic work environment that fosters collaboration and innovation.
  • Opportunities for professional growth and development.

  • Strategic Leader for Customer Experience

    2 weeks ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $180,000 - $200,000

    Strategic Leader for Customer ExperienceThe ideal candidate will oversee the development and implementation of strategies to enhance customer satisfaction, loyalty, and retention. The Head of Service Operations Centre is responsible for leading and managing the Service Experience Centre team.Main Responsibilities:Customer Experience Excellence: Ensure...

  • Strategic Customer Experience Leader

    7 days ago

    Sydney, New South Wales, Australia beBeeCustomerExperience Full time $120,000 - $180,000

    Job Title: Strategic Customer Experience LeaderBenchmarking Global Customer Engagement ExcellenceYou will spearhead the development and execution of global CX programs that elevate adoption, retention, and advocacy metrics.With direct oversight from our CEO, you will oversee the entire customer journey from onboarding to advocacy, driving our global growth...

  • Strategic Customer Experience Leader

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $150,000 - $190,000

    Strategic Customer Experience LeaderThe successful candidate will design and implement a customer-centric approach to drive business growth and customer satisfaction.Job Description: Develop and execute a comprehensive customer experience strategy that aligns with the company's overall vision and goals.Key Responsibilities:• Lead cross-functional teams to...

  • Strategic Customer Experience Leader

    6 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $120,000 - $150,000

    About This RoleWe're seeking a visionary professional to spearhead customer-centric strategies, driving business outcomes in a collaborative environment. Main Responsibilities:Develop and implement customer strategy initiatives to support the organization's vision and goals.Partner with stakeholders to determine required capabilities for delivering...

  • Strategic Customer Experience Leader

    7 days ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time US$160,000 - US$200,000

    Job Description:We are seeking an experienced leader to manage our regional post-sales team, comprising Customer Support, Customer Success, and Professional Services. As a trusted advisor, you will engage with customers at executive levels, partnering with cross-functional teams to achieve targeted customer outcomes and business value.Key...

  • Technical Experience Pioneer

    4 days ago

    Sydney, New South Wales, Australia beBee Leader Full time $120,000 - $180,000

    Transform the Future of Customer ExperiencesWe're a global leader in creating dynamic, smart, personalized, and engaging customer experiences. Our innovative solutions empower brands to drive meaningful connections with their customers.As a Technical Product Manager, you will be at the forefront of this revolution. You will bridge the gap between business...

  • Strategic Experience Leader

    7 days ago

    Sydney, New South Wales, Australia beBeeExperience Full time $156,700 - $208,900

    About the RoleWe are seeking a Strategic Experience Leader to drive our product strategy and vision.The ideal candidate will have a passion for building user-centric experiences, with a focus on understanding customer needs and monitoring the impact of product decisions.You will be responsible for researching and assessing product features and capabilities...

  • Customer Experience Leader

    7 days ago

    Sydney, New South Wales, Australia beBeeTransformation Full time $120,000 - $150,000

    Lead Strategic Priorities in the Digital AgeWe're seeking a seasoned leader to join our Space & Range Team as the Head of Customer Range on a 12-month fixed-term contract. As a key member of our leadership team, you'll be responsible for driving the transformation of our range capability and delivering exceptional customer experiences.Deliver strategic range...

  • Strategic Commerce and Customer Experience Leader

    2 weeks ago

    Sydney, New South Wales, Australia beBeeSolution Full time

    Lead Commerce and Customer Experience Solutions Manager">Our organization is seeking a seasoned technology leader to spearhead the strategy for our commerce and customer experience platforms. In this pivotal role, you will oversee the entire customer journey, from initial search to final delivery of orders.Key responsibilities include owning the technical...

  • Strategic Customer Experience Leader

    7 days ago

    Sydney, New South Wales, Australia beBeeCustomerCentricity Full time $150,000 - $200,000

    Customer Experience Visionary RoleThe ideal candidate will lead a high-performing customer experience team, driving strategic initiatives and fostering exceptional experiences for our clients.Key Responsibilities:Develop and refine VOC programs and frameworks to drive business growthLead the design of customer-centric solutions, prioritizing customer...