Strategic Leader for Customer Experience
2 days ago
- Customer Experience Excellence: Ensure seamless, personalised customer experiences across all touchpoints.
- Customer Loyalty Development: Develop and implement initiatives to enhance customer satisfaction and loyalty.
- Data-Driven Decision Making: Utilise customer insights and data analysis to inform business decisions and drive customer-centric initiatives.
- Leadership and Management: Lead and manage the Service Experience Centre team, providing guidance, coaching, and development opportunities.
- Proven Leadership: Demonstrate exceptional leadership qualities with a collaborative engagement style.
- Analytical Skills: Possess excellent analytical skills and attention to detail.
- Adaptability: Show an ability to adapt quickly, work effectively with multiple groups, and follow issues through to resolution.
- Experience: Have experience in customer service operations, leadership, and strategic planning.
This is a leadership role requiring strategic vision and operational expertise. The successful candidate will have a proven track record of delivering results-oriented solutions in a customer-focused environment.
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