Technical ICT Support Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeICT Full time $73,150 - $80,000

Job Summary:

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We are seeking a highly skilled ICT Support Technician to provide exceptional customer service and technical support. The successful candidate will troubleshoot incidents efficiently using on-site skills and remote support tools.

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About the Role:

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  • The ideal candidate will have a strong understanding of IT principles and be able to create and maintain documentation including ticket notes, KB articles, and customer-related information.
  • They will assist with project-related tasks, escalate incidents as required, and adhere to SLAs and prioritize incidents.
  • This is a full-time permanent position that requires the ability to identify areas of improvement in customer environments and/or processes and research and training to stay up to date with new technologies and services.
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Requirements:

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  • Diploma of IT
  • At least two years of experience in this position
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Benefits:

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This role offers a comprehensive benefits package and opportunities for professional growth and development.

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