Customer Service Team Leader Position

2 weeks ago

Adelaide, South Australia beBeeLeadership Full time $100,000 - $120,000

As a Team Manager, you will oversee a high-performing team delivering top-notch service to clients.

Key Responsibilities
  • Lead the customer support team to provide seamless, compassionate and informed service empowering and reassuring those seeking assistance.
  • Coach and mentor the team to consistently meet service expectations.
  • Monitor inquiry and referral processes ensuring accurate and timely service.
  • Act as the first point of escalation maintaining quality and responsiveness.
  • Collaborate with internal stakeholders for knowledge sharing and team preparedness.
Required Skills and Qualifications
  • A proven track record in managing customer service teams.
  • Strong ability to coach, motivate and manage performance.
  • Exceptional communication and interpersonal skills.
  • Proficiency in CRM software, Salesforce and Microsoft Office Suite.
  • A history of delivering high-quality customer service.
Benefits

We offer a dynamic and supportive work environment, opportunities for career growth and development, and the chance to make a positive impact on our clients' lives.

In this role, you will have the opportunity to lead a talented team, develop your skills and expertise, and contribute to our mission of delivering exceptional customer service.

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