
Customer Service and Grooming Team Leader
3 days ago
Add expected salary to your profile for insights
- Located in West Beach next to Harbour Town
- Great team environment
About Beau's Pet Hotel
Beau's is a state-of-the-art Pet Hotel that offers a safe and loving holiday and Daycare experience for fur babies We offer both standard and luxury accommodation for cats and dogs, doggy Daycare, Grooming services as well as Beau's Training School. Beau's is conveniently located in the Adelaide Airport precinct, right next to Harbour town.
All profits from Beau's Pet Hotel are returned to Guide Dogs SA/NT to enable independence, participation, inclusion and wellbeing for people living with vision loss, and other specialised needs through the provision of Guide Dogs, Assistance Dogs and specialist services.
About the role
Reporting to the Operations Supervisor, the Customer Service & Grooming Team Leader is responsible for leading Beau's Customer Service and Grooming teams in the provision of outstanding customer service to clients and internal and external stakeholders. The role contributes to meeting sales targets across all business lines and will work closely with other members of the Beau's Pet Hotel team and business support areas.
Responsibilities of the role include, but are not limited to:
- Supervise and lead the Customer Service and Grooming Teams as the 'face' of Beau's, ensuring the provision of excellent, thorough, friendly and respectful customer service.
- Lead, mentor and inspire the customer service and grooming teams to achieve and exceed KPIs
- Monitor staff performance and provide constructive feedback, coaching and undertake performance management when necessary
- Review and respond to customer feedback including managing escalated complaints, concerns and issues that arise.
- Maintain a positive attitude in all situations, ensuring that each client's overall expectations are met
- Manage daily operations of customer service including new customer registrations, bookings, payments and responding to customer service requests and queries.
- Manage the Grooming team and associated bookings, payments and ensure team targets are achieved.
About you
You have proven leadership experience within a customer service environment, backed up with loads of energy and a love of working with both animals, people and data to help you achieve the expectations of the role as well as:
- Impeccable communication and relationship building skills with an ability to keep calm under pressure
- Experience implementing and optimising customer service processes and driving the achievement of KPIs in a customer service setting
- Experience in the use of customer software, highly competent in the use of the Microsoft Office program suite with the ability to quickly learn new programs
- Alignment with our values
- You love animals
A current Driver's License and Police Clearance will be required.
For a complete description of the role's key responsibilities and requirements, please review the Position Description .
For a confidential discussion please call Lauren Lewis, General Manager Beau's Pet Hotel on
Please ensure your application addresses the requirements of the role as described in the Position Description and enter your details below to apply.
Unlock job insightsSalary match Number of applicants Skills match
Community Services & Development 101-1,000 employees
At Guide Dogs SA/NT we use our expertise in dogs and vision to promote independence, participation, inclusion and wellbeing for people with low vision, blindness or specialised support needs.
From being the first provider of Guide Dogs in South Australia, we have a long history of innovation and finding solutions that will have the biggest, most positive impact for people. This pursuit has taken us far beyond our iconic Guide Dogs.
We have a strong and long-standing reputation for doing what's right. That's why Guide Dogs has been voted Australia's Most Trusted Charity on seven occasions.
At Guide Dogs SA/NT we use our expertise in dogs and vision to promote independence, participation, inclusion and wellbeing for people with low vision, blindness or specialised support needs.
From being the first provider of Guide Dogs in South Australia, we have a long history of innovation and finding solutions that will have the biggest, most positive impact for people. This pursuit has taken us far beyond our iconic Guide Dogs.
We have a strong and long-standing reputation for doing what's right. That's why Guide Dogs has been voted Australia's Most Trusted Charity on seven occasions.
Researching careers? Find all the information and tips you need on career advice.
#J-18808-Ljbffr-
Customer Service and Grooming Team Leader
2 days ago
Adelaide, South Australia Guide Dogs SANT Full timeCustomer Service and Grooming Team LeaderAdd expected salary to your profile for insightsLocated in West Beach next to Harbour TownGreat team environmentAbout Beau's Pet HotelBeau's is a state-of-the-art Pet Hotel that offers a safe and loving holiday and Daycare experience for fur babies We offer both standard and luxury accommodation for cats and dogs,...
-
Customer Service Team Leader
3 weeks ago
Adelaide, South Australia at Full timeAdd expected salary to your profile for insightsWorkskil Australia is a national provider of Employment Services delivering the Australian Government's Workforce Australia program. The program is playing a critical role in Australia's economic recovery by getting people back into work.We are seeking a proactive Customer Service Team leader who is...
-
Customer Service Team Leader
3 weeks ago
Adelaide, South Australia at Full timeAdd expected salary to your profile for insightsWorkskil Australia is a national provider of Employment Services delivering the Australian Government's Workforce Australia program. The program is playing a critical role in Australia's economic recovery by getting people back into work.We are seeking a proactive Customer Service Team leader who is...
-
Pet Hotel Team Manager
2 days ago
Adelaide, South Australia beBeeCustomerService Full timeCustomer Service and Grooming Team LeaderThe successful candidate will be responsible for leading a high-performing team to deliver exceptional customer experiences.Located in a convenient locationExcellent opportunities for professional growth and developmentAbout the roleThis is an exciting opportunity to join our dynamic team as a Customer Service &...
-
Food & Beverage Service Leader
1 day ago
Adelaide, South Australia beBeeService Full time $60,000 - $90,000Job TitleThe role of the Food and Beverage Service Leader is to provide a food and beverage service to guests in a personalized manner consistent with established operational policies and procedures.You will support the leadership team with encouraging and developing the team to deliver branded service while promoting a positive work culture.Daily...
-
Team Leader Ambulance Services
24 hours ago
Adelaide, South Australia Royal Flying Doctor Service Of Australia Full timeShare this content on your favourite social media platform: Join Australia's most reputable charityFull time, position located in AdelaideFree parking and salary packaging options availableAbout the Royal Flying Doctor Service South Australia / Northern Territory (RFDS SA/NT)We are trusted leaders in providing aeromedical and primary health care services to...
-
Service Delivery Team Leader
3 weeks ago
Adelaide, South Australia Care and Connects Pty Ltd Full timeAdd expected salary to your profile for insightsCare & Connects was founded with the primary goal of enhancing the lives of individuals with disabilities through genuine care and connection. Our core philosophy is to prioritise the unique needs and preferences of each participant through actively listening, building on their strengths, and ensuring that our...
-
Service Delivery Team Leader
4 weeks ago
Adelaide, South Australia Care and Connects Pty Ltd Full timeAdd expected salary to your profile for insightsCare & Connects was founded with the primary goal of enhancing the lives of individuals with disabilities through genuine care and connection. Our core philosophy is to prioritise the unique needs and preferences of each participant through actively listening, building on their strengths, and ensuring that our...
-
Team Leader Ambulance Services
3 days ago
Adelaide, South Australia Royal Flying Doctor Service of Australia Full timeShare this content on your favourite social media platform:· Join Australia's most reputable charity· Full time, position located in Adelaide· Free parking and salary packaging options availableAbout the Royal Flying Doctor Service South Australia / Northern Territory (RFDS SA/NT)We are trusted leaders in providing aeromedical and primary health care...
-
Customer Service Team Lead
2 days ago
Adelaide, South Australia beBeeCustomerService Full time $90,000 - $120,000Job OverviewThis role is ideal for an experienced customer service leader looking to take their career to the next level.As a Team Leader, you will be responsible for guiding and mentoring a team of Customer Service representatives to deliver exceptional service to our clients.You will work closely with the team to develop and implement strategies that...