Customer Service Team Leader

About the Role

Workskil Australia is a national provider of Employment Services delivering the Australian Government's Workforce Australia program. The program is playing a critical role in Australia's economic recovery by getting people back into work.

We are seeking a proactive Customer Service Team leader who is action-oriented, resilient and customer focused to lead and manage a team of Customer Service Consultants based in our Adelaide CBD Call Centre.

This role is being offered on a full time and ongoing basis.

You'll also experience the work/life balance that comes with working a 9-day fortnight, with a dedicated and fixed day off every second week. You will still receive the remuneration of a full-time employee in addition to the ability to salary package.

This challenging role will be a well sought after opportunity, so we encourage you to submit your application at your earliest convenience.

About You

To be successful in the role you will be able to:

• Demonstrate experience within a Customer Service Contact Centre or Employment Services Industry;
• Demonstrate outstanding interpersonal skills and ability to develop positive relationships with a diverse range of customers, employers and staff;
• Demonstrate experience of leading a team, good understanding of people management processes and managing KPI's;
• Demonstrate a passion for people leadership, coaching & development and the ability to drive team engagement;
• Prove your ability to achieve individual targets and work to clearly defined KPIs;
• Demonstrate your ability to use the Microsoft Office suite (Word, Excel and PowerPoint) and ability to type (minimum 30 words per minute).
• Demonstrate attention to detail and ability to communicate verbally and in writing complex administration procedures; and
• Demonstrate your ability to work under pressure.

You will also be required to:

• Have at least three years' experience in Employment Services and in a management/team leading role; and
• Hold a Certificate IV in Leadership or Management.

Benefits

• Comprehensive Onboarding
• Wellbeing Day (1 day off each fortnight)
• Attractive Salary
• Salary Packaging
• Personal Development
• Employee Assistance Program

About Us

Workskil Australia is a national not-for-profit and charitable organisation, with over 40 proud years of supporting Australians to achieve sustained economic and social self-reliance. We do this by providing a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria.

We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused and can contribute to a strong team. In return for your truly valued contribution, we will support your ongoing career development and offer a friendly, supportive & innovative environment for you to thrive.

We work hard every day to:

• Work with our Customers to secure great long-term job opportunities.
• Meet the labour needs of business and industry through quality recruitment services at no cost.
• Assist businesses with diversifying their workforce.
• Provide specialist employment and community services to people seeking work, including people with mental illness, injury or disability and Indigenous Australians.
• Deliver work experience projects to the community. Our values remain at the heart of everything we do, and we strive to conduct our business with the highest degree of care, integrity, respect, honesty and service. We believe that the care, respect and high level of service we give to all our customers is our key point of difference.

Remuneration

A competitive salary will be negotiated commensurate with skills and experience. As Workskil Australia is a public benevolent institution, we can also offer a portion of the salary through tax effective salary packaging.

About your application

For your application, please include both a cover letter and resume. Your letter should set out why you are the appropriate candidate for the role. For ease of upload, we encourage you to combine these into one file as a pdf or word document.

If you progress in your application for this role Workskil Australia will undertake screening, including medical assessments and police checks to ensure that you can carry out the inherent requirements of this role and that reasonable accommodations can be made. Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance and other checks that may be a requirement of the position. To learn more about working at Workskil Australia head to

Workskil Australia is an inclusive, equal opportunity employer and we particularly welcome applications from Aboriginal and Torres Strait Islander people, applicants from culturally and linguistically diverse backgrounds and applicants who have a disability. We deliver a range of employment and community services to children, young people and their families and are committed to creating a safe environment for children and young people in the delivery of these services.