Customer Service Team Leader

Join to apply for the Customer Service Team Leader role at The Good Guys1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service Team Leader role at The Good GuysCompany DescriptionAt The Good Guys, we're here to help families live better for less.
Since 1952, we've been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.Company DescriptionAt The Good Guys, we're here to help families live better for less.
Since 1952, we've been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.Great careers start at The Good Guys – begin your journey with us today.Why join The Good Guys?
Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.Our Employee Assistance Program (EAP) provides counselling and wide array of other wellbeing resources for our team members and their families.Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.Job DescriptionReporting to the Customer Service Manager, the Customer Service Team Leader is an integral member of our customer facing team and will coordinate and supervise the store operational functions in support of the store culture and the delivery of profitable sales growth.Key ResponsibilitiesDevelop the knowledge and capability of the operations team using the coaching model and development frameworkSupervise effective and efficient administration process and systems, ensuring compliance to core policy and standard procedures.Support the Management team to ensure administrative activities meet compliance and legislative requirements, with emphasis on Safety, including in-store process, incident reporting and training.Manage multi-channel fulfilment in line with procedures, including online, commercial and click & collect orders.Work collaboratively as part of a team in delivering a positive store and channel experience for the customer and effectively resolve customer complaints and queries as required.Contribute to The Good Guys brand and store experience to the highest standards through quality merchandising, instore marketing and presentation.Build and maintain effective working relationships with internal and external stakeholders.Continuously improve skills and knowledge through available online platforms and active participation in other development opportunities.QualificationsKey Competencies for Success in This RoleCustomer Focus- Does everything through eyes of the customer.Drives Results- Consistently achieves results, even under tough circumstances.Develops Talent- Identifies and develops talent to build careers and meet organisational goals.Additional InformationIf you are interested in this exciting opportunity with us, please click apply and upload your CV.
All applications are strictly confidential.The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.
If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply
Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesRetailReferrals increase your chances of interviewing at The Good Guys by 2xSign in to set job alerts for "Customer Service Team Lead" roles.Adelaide, South Australia, Australia 2 weeks agoCustomer Care Specialist - $5,000 sign on bonusOld Reynella, South Australia, Australia A$70,000.00-A$85,000.00 3 weeks agoAdelaide, South Australia, Australia 5 hours agoHallett Cove, South Australia, Australia 4 months agoAdelaide, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 1 week agoMile End, South Australia, Australia 7 months agoAdelaide, South Australia, Australia 2 years agoAdelaide, South Australia, Australia 4 weeks agoModbury North, South Australia, Australia A$50,000.00-A$55,000.00 1 week agoAdelaide, South Australia, Australia A$82,657.00-A$91,222.00 1 week agoLonsdale, South Australia, Australia 4 hours agoAdelaide, South Australia, Australia 2 days agoAdelaide, South Australia, Australia 19 hours agoBedford Park, South Australia, Australia 1 day agoAdelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 3 days agoRoyal Park, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 6 days agoHindmarsh, South Australia, Australia 5 days agoRosewater, South Australia, Australia 1 month agoAdelaide, South Australia, Australia 5 months agoParkside, South Australia, Australia 20 hours agoAdelaide, South Australia, Australia 5 days agoGlenelg North, South Australia, Australia 1 month agoASO2 Regional Customer Service Officer (multiple)Adelaide, South Australia, Australia 1 week agoAdelaide, South Australia, Australia A$35.00-A$40.00 2 days agoAdelaide, South Australia, Australia 2 weeks agoBedford Park, South Australia, Australia 23 hours agoGepps Cross, South Australia, Australia 1 day agoAdelaide, South Australia, Australia 1 week agoHectorville, South Australia, Australia 2 days agoAdelaide, South Australia, Australia 2 days agoWe're unlocking community knowledge in a new way.
Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr