Client Relationship Specialist
7 days ago
Schedule: 7:00 AM to 4:00 PM Philippine Standard Time (Mon-Fri)
Why choose Remote Staff?
- 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
- 15 years in the remote work industry. We've helped more than 8K Filipinos establish virtual careers with international clients since 2007.
- Competitive and negotiable compensation (depending on skill level & experience)
- Private HMO Coverage for in-house employees from Day 1
- Employee Events Online and Face-to-Face
Role Objective
A Client Relationship Specialist is responsible for fostering and maintaining strong connections with clients, which include Remote Workers and international enterprises. This role is crucial in ensuring a low turnover rate by serving as a liaison between client company representatives and Remote Workers. The specialist manages a minimum of 25 accounts, addressing conflicts, facilitating communication, and identifying additional staffing requirements on a daily basis.
Responsibilities
- Provide support to clients, including administrative assistance for GES tracker
- Facilitate client onboarding processes
- Resolve conflicts effectively
- Conduct periodic consultations, gather feedback, and perform analysis
- Manage retention strategies for Remote Workers
- Identify opportunities for additional staffing and make proposals
- Bachelor's Degree in Business Administration or a related field
- Minimum of 2 years of relevant work experience
- Experience in interacting with global clients
- Preferred background in account management, relationship management, and business development
- Possess strong attributes in the following areas:
- Excellent communication skills - verbal, written, and customer-focused
- Ability to build rapport with clients easily
- Analytical mindset with strong problem-solving capabilities
- Commitment to ensuring maximum client satisfaction
- Uphold the core values of Remote Staff, Inc.
- Efficiently resolve customer issues
- Expand client remote contractor portfolios through upselling and cross-selling
- Maintain strong relationships with clients and remote contractors
- Proactive, self-motivated, and driven
- Strong relationship-building skills
- Adaptability to changing situations
- Value integrity and accountability
- Possess the necessary technical requirements for a work-from-home setup.
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