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Client Relationship Manager
2 months ago
About the Role:
Mercer is seeking a highly skilled Client Relationship Manager to join our team in Sydney. As a key member of our client-facing team, you will be responsible for building and maintaining strong relationships with our corporate super clients, driving growth and retention objectives, and delivering exceptional client service.
Key Responsibilities:
- Client Relationship Management: Build and maintain strong relationships with our corporate super clients, understanding their business needs and expectations, and delivering tailored solutions to meet their objectives.
- Business Development: Identify and pursue new business opportunities, developing and executing account plans to drive growth and retention objectives.
- Client Service: Provide exceptional client service, ensuring timely and effective resolution of client issues and concerns.
- Communication: Develop and maintain strong communication channels with clients, stakeholders, and internal teams, ensuring seamless collaboration and information sharing.
- Strategic Planning: Contribute to the development of strategic plans and initiatives, aligning with Mercer's business objectives and goals.
Requirements:
- Relevant Qualifications: Relevant undergraduate qualification, with relevant postgraduate and/or professional qualification.
- RG146 Compliance: Must be RG146 compliant.
- Senior-Level Experience: Significant experience at a senior level in a similar role in a financial or professional services environment, managing senior-level clients.
- Business Acumen: Advanced business acumen skills, with the ability to analyze complex business issues and develop effective solutions.
- Communication Skills: Excellent communication skills, with the ability to engage, build rapport, and present recommendations at the senior executive level.
- Industry Knowledge: Strong knowledge of the superannuation industry, including market trends, regulatory environments, and strategic solutions.
About Mercer:
Mercer is a global consulting leader in talent, rewards, and investment. We help clients around the world unlock growth, enhance competitiveness, and deliver better outcomes for their people. Our diverse team of experts in over 40 countries combines deep industry knowledge with specialized expertise in HR, talent, and investment to help clients achieve their goals. We are committed to creating a diverse, inclusive, and flexible work environment, where our colleagues can thrive and reach their full potential.
