Strategic Customer Experience Leader

1 week ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $120,000 - $180,000

Job Title: Strategic Customer Experience Leader

Benchmarking Global Customer Engagement Excellence

You will spearhead the development and execution of global CX programs that elevate adoption, retention, and advocacy metrics.

With direct oversight from our CEO, you will oversee the entire customer journey from onboarding to advocacy, driving our global growth trajectory with every strategic decision.

Key Responsibilities:
  • Design and deploy innovative CX programs across multiple markets and time zones.
  • Collaborate with cross-functional teams to drive customer-centric initiatives.
  • Set a precedent for a customer-first mindset that permeates every aspect of our business.

This is an exciting opportunity to shape product development, sales strategies, and marketing initiatives through the lens of customer voice.

Requirements:
  • 5+ years of experience in customer success or CX roles within SaaS or B2B tech.
  • A proven track record of designing and scaling global CX programs.
  • The ability to improve adoption, retention, and advocacy metrics at scale.

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