Strategic Customer Experience Leader

6 days ago

Sydney, New South Wales, Australia beBeeInnovation Full time $180,000 - $250,000
Customer Experience Architect

Beyond a bank, we are here to serve you with solutions that elevate customer experience and enable smarter business decisions.

As the technical authority for CRM, you'll lead the design and delivery of enterprise-grade solutions using Microsoft Dynamics 365, Power Platform, and Azure Integration Services. This role blends strategic impact with hands-on leadership, driving innovation across banking channels while mentoring engineering teams and uplifting CRM capability.


Responsibilities:

  • Design scalable CRM solutions using Microsoft Dynamics 365, Power Platform, and Azure Integration Services.
  • Embed AI-driven capabilities like Dynamics 365 Copilot to automate tasks, improve data accuracy, and enhance customer engagement.
  • Define platform-wide design standards, including entity modelling, integration patterns, and extensibility frameworks.
  • Oversee CRM engineering and DevOps practices, ensuring secure, high-performing solutions with automated, traceable releases.
  • Drive platform innovation and continuous improvement across CRM, Power Platform, and integration capabilities.
  • Act as a trusted advisor to stakeholders, translating strategic goals into practical CRM features and business outcomes.
  • Mentor engineering teams, promote best practices, and lead capability uplift through training and knowledge sharing.
  • Represent CRM engineering in governance forums, shaping strategic direction and aligning with enterprise architecture.

Qualifications:

  • 8 years experience across infrastructure, enterprise applications, banking systems, and architecture-led delivery.
  • Aligns technology strategy with business goals, consistently delivering impactful outcomes across retail and business banking.
  • Holds deep domain knowledge of financial services, with a strong understanding of regulatory requirements and customer-centric operations.
  • Recognised for technical leadership in Microsoft Dynamics 365 CRM, Power Platform, and Azure integration services.
  • Combines strong coding skills in C#, JavaScript, and TypeScript with a practical approach to building secure, scalable CRM solutions.
  • Engages effectively with stakeholders, mentors teams, and drives capability uplift through knowledge sharing and architectural guidance.

Benefits:

  • Additional paid work-life balance days to boost your annual leave.
  • Paid community volunteer days to support many community charities across Australia.
  • Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more.
  • A flexible, and diverse working environment.
  • Career development opportunities, training and coaching.

We welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles.

By joining us, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you.

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