Strategic Customer Experience Leader

6 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $120,000 - $150,000
About This Role

We're seeking a visionary professional to spearhead customer-centric strategies, driving business outcomes in a collaborative environment.

Main Responsibilities:
  • Develop and implement customer strategy initiatives to support the organization's vision and goals.
  • Partner with stakeholders to determine required capabilities for delivering high-quality customer experiences.
  • Collaborate with cross-functional teams to develop CX transformation roadmaps.
  • Engage leaders to ensure thinking and strategies are adopted and embedded into plans, driving business transformation.
Key Requirements:
  • Broad experience in customer strategy, human-centered design, and leading strategy initiatives.
  • Experience in telecommunications, finance, or insurance industries or top-tier consulting firms.
  • Tertiary qualification at degree level in marketing or relevant field.
  • Strong analytical and problem-solving skills, with ability to think critically and strategically.
About Our Organization

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, to deliver better outcomes for those we serve. Whether a person is severely injured in the workplace or on our roads, we support their long-term care needs to improve quality of life, including helping people return to work.

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