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Customer Service Team Leader

3 weeks ago

Adelaide, South Australia beBeeLeadership Full time $90,000 - $120,000
Leading Customer Service Teams

This leadership role focuses on leading a team to deliver exceptional customer service at the first point of contact.

  • The ideal candidate will have experience in managing and motivating teams to consistently exceed customer expectations.
  • They will also be skilled at monitoring processes to ensure accuracy and timeliness, as well as being a key point of escalation for maintaining quality and responsiveness.
Key Requirements

To succeed in this role, you will need:

  • Proven experience in leading customer service teams, preferably in a contact centre environment.
  • A strong ability to coach, motivate, and manage performance.
  • Exceptional communication and interpersonal skills.
  • Proficiency in software relevant to the industry, such as Zendesk or Salesforce.
  • A track record of delivering high-quality customer service.