Customer Service Team Leader

1 week ago

Adelaide, South Australia beBeeCustomer Full time $80,000 - $100,000

Customer Service Team Manager

This role is ideal for someone who has a passion for delivering exceptional customer service and has proven experience in leading customer-facing teams.

The successful candidate will be responsible for guiding their team to consistently meet or exceed customer expectations through coaching, mentoring and quality monitoring.

  • Key Responsibilities:
  • Coaching and mentoring the customer service team to drive performance excellence
  • Monitoring and optimising enquiry and referral processes for timely and accurate service delivery
  • Acting as a first point of escalation to resolve issues promptly and professionally
  • Collaborating with internal stakeholders to share knowledge and best practices
  • Sustaining a positive team culture built on empathy, support and inclusion

About This Role

We are seeking an experienced customer service professional who can lead our team to deliver outstanding results. The successful candidate will have strong coaching and interpersonal skills, proficiency in CRM software such as Zendesk or Salesforce, and a passion for delivering high-quality customer service.

What We Offer

We provide flexible working arrangements, generous salary packaging options and ongoing development opportunities to support our employees in achieving their career goals.

Why Join Us?

We are committed to creating a workplace where everyone feels valued, respected and supported. By joining our team, you will be making a meaningful impact in the lives of South Australians and beyond.

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