Senior Case Manager

4 weeks ago


Adelaide, South Australia EML (Employers Mutual Limited) Full time
About the Role

We are seeking an experienced Senior Case Manager to join our team at EML (Employers Mutual Limited), a leading Workers Compensation and Personal Injury Claims Management business. As a Senior Case Manager, you will play a critical role in providing exceptional service to our clients and stakeholders, ensuring timely and effective resolution of workers' compensation claims.

Key Responsibilities
  • Provide proactive and timely intervention to improve recovery and return to work outcomes for workers and employers.
  • Offer workers compensation advice to stakeholders, including workers, employers, and providers.
  • Assist workers and employers with the claim process, providing support in the completion of relevant documents to ensure timely access to required services.
  • Proactively manage cases to achieve the optimum outcome of early sustainable return to work for workers with reasonable claim costs.
About You

We are looking for a driven professional with highly developed written and verbal communication skills, who is empathetic, resilient, and motivational in their approach. You will have demonstrated experience in workers' compensation claims management, with a strong focus on customer-centric support. If you are a proactive, positive attitude, resilient, and willing to learn, we encourage you to apply for this exciting opportunity.

What We Offer

At EML, we value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. Our diverse and collaborative team culture is like no other, and we offer a range of benefits, including flexibility to work from home, a corporate wellbeing program, and comprehensive learning and development opportunities.


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