Senior Case Manager, Claims Specialist

2 weeks ago

Adelaide, South Australia EML (Employers Mutual Limited) Full time
About the Opportunity

EML (Employers Mutual Limited) is a leading workers compensation and personal injury claims management business. We are committed to helping people get their lives back through ongoing support during their return-to-work journey.

Job Summary

We are seeking an experienced Senior Case Manager to join our team based in Adelaide. As a Senior Case Manager, you will play a critical role in providing a service-orientated approach that is focused on early intervention and the interests of workers and employers.

Key Responsibilities
  • Provide workers compensation advice to stakeholders, including workers, employers, and providers.
  • Assist workers and employers with the claim process and provide support in the completion of relevant documents to ensure timely access to required services.
  • Pro-actively proceed with appropriate case management to achieve the optimum outcome of early sustainable return to work for workers with reasonable claim costs.
About You

To be successful in this role, you will need to have:

  • Demonstrated experience in worker's compensation claims management.
  • An empathetic, resilient, and motivational approach to provide customer-centric support.
  • Highly developed written and verbal communication skills.
  • Careful consideration to detail with a high concern for accuracy.
  • A proactive, positive attitude, resilient, and willingness to learn.
  • Strong stakeholder engagement and management skills.
What We Offer

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. Our benefits include:

  • A diverse and collaborative team culture.
  • Flexibility to work from home to support work-life balance.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Generous discounts from over 350 retailers through our RewardsHub program.
  • Comprehensive learning and development opportunities to help you reach your full potential.
  • Access to support and counselling services with work or personal matters, through our Employee Assistance Program.
  • Company-wide events to stay connected and celebrate success.
  • Entitlement to annual company incentive scheme + salary reviews.
  • Up to 16 weeks paid parental leave, plus super.

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