Dedicated Customer Support Specialist

1 week ago

Adelaide, South Australia beBeeCustomerService Full time $50,000 - $55,000

Job Title: Customer Service Representative

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Datacom Modbury North, South Australia, Australia

Overview

We are seeking a Customer Service Representative to support our Federal Government clients based in Modbury.

This is an opportunity to make a real difference to the lives of our customers and help organisations use the power of technology to innovate and grow.

You will be recognised and rewarded for your contributions while developing, retaining, and promoting diverse talent and helping you grow your current skills while learning and developing brand new ones.

Responsibilities:

  • Provide exceptional customer service across Australia and beyond, acting as first responders to customer needs and creating memorable experiences with every interaction.
  • Bring your passion for helping others and strong communication skills to deliver solutions and ensure customers walk away with the best outcome, every time.
  • Work in a fast-paced, dynamic environment where your efforts directly contribute to making a difference for customers.
  • To ensure we can support our clients effectively, we're only able to progress with Australian citizens who can obtain and maintain a Security Clearance.
  • Operating hours: Full-time opportunities; Monday to Friday between 7:00am and 7:30pm on a rotating roster with flexibility to support your out-of-work commitments.
Skill Requirements:
  • A high level of attention to detail and excellent customer service skills.
  • Patient and empathetic towards people in difficult situations, with a focus on teamwork and clear communication skills.
  • Ability to navigate multiple screens and a typing speed of 20WPM, with a willingness to complete a security clearance based on the account that you will be working on.
Benefits:
  • Talent development programs designed to engage and empower you: continued opportunities for long-term growth in IT in Australasia's largest professional IT services company.
  • Cert III in IT to support your career pathways.
  • The ability to make a real difference and develop your careers within a supportive environment.
  • Best-in-class rewards and recognition program, including awards and corporate retail discounts.
  • Paid Parental Leave.
  • Employee referral programs - once you are in and you are loving it, you can refer a friend and get $1000.
Seniority Level & Employment Type:
  • Entry-level position, full-time employment.

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